Sales Support/ Business Support

· Rye Brook, New York
Employment Type Full-Time
Minimum Experience Entry-level

Job title: Business Support

FLSA Status: Non-Exempt

Report to: Business Support Manager

Division: Functional Polymers Business Division

General Summary: This position is responsible for providing Customer Service and Sales

support to the Mitsui Chemicals America (MCA) businesses, including assisting customers and vendors, processing all sales transactions, coordinating division operations, and following MCA strategy and policies in order to achieve Company objectives.

Primary Job Functions:

  • by following up and assisting in the collection of delinquent accounts;
  • by making decisions in authorized areas;
  • and by working as a team.

Performs Shipment Activities

  • by acting as the primary contact for freight forwarders regarding customs information;
  • by preparing and distributing Certificates of Analysis to customers;
  • by preparing necessary documents for shipment;
  • by receiving shipping schedule from the vendor, and relaying it to the customer;
  • by ensuring all necessary shipping documentation is sent to customers/freight forwarders in a timely manner;
  • by tracking shipments and updating/verifying shipping schedule as necessary;
  • by following up with all necessary parties regarding delivery status;
  • by processing returned products;
  • by following up on samples to ensure delivery.

Processes Sales Transactions

  • by taking customer orders;
  • by issuing and processing purchase orders, and entering into the appropriate database and orders log;
  • by preparing and processing all customer information forms;
  • by managing pending orders;
  • by sending orders to vendors;
  • by posting purchase order receipts;
  • by authorizing vendor invoices and forwarding to Accounting;
  • by processing invoices for customers;
  • by following up and assisting in the collection of delinquent accounts;
  • and by maintaining records of all sales, and preparing and submitting sales/marketing reports periodically (daily, weekly, and monthly) as requested by the Sales Director.

Provides Customer Service

  • by communicating regularly with customers regarding orders;
  • by responding to all customer inquiries and complaints in a timely manner;
  • by investigating and reconciling all shipping related customer grievances;
  • by collaborating with MCA Logistics to trace shipments and to relay all information to customers in a timely manner;
  • and by informing customers of any delays and/or problems involving shipments, and taking the necessary steps to rectify the situation.

Support Sales & Marketing activities

  • by filling in information on price, sample, and other paperwork under the supervisor’s instruction
  • by communicating suppliers including MCI & affiliates under the supervisor’s instruction
  • by providing assistance to managers and directors of Sales & Marketing while they are away from the office.

Performance Administrative Duties

  • by informing the IS Manager of new products, vendors, and customers, and
  • requesting registration.


  • by Performing any other duties as reported by Management.
  • by following MCA's Regulatory Compliance Manual to ensure product compliance.

Common Job Functions:

Improves Communication

  • by maintaining good internal and external relationships;
  • and by communicating business-related information, including any customer or market-related issues to relevant Staff and Management.

Contributes to Team Effort

  • by being flexible in work assignments;
  • by covering for other Staff as needed;
  • by assisting in the transition of new Staff;
  • by contributing to the professional environment of the office;
  • and by understanding how this position affects the Company's bottom-line.

Maintains Professional and Technical Knowledge

  • by attending educational workshops;
  • by keeping up on industry trends;
  • and by reviewing professional publications

Improves Processes

  • by acting on constructive feedback from peers, supervisors, and customers to enhance efficiency;
  • and by examining departmental work processes, administrative procedures, etc., and recommending changes where appropriate.

Keeps Supervisors Informed

  • by reporting problems immediately to Supervisors verbally or in writing, in order to avoid confusion and problems;
  • and by regularly updating Supervisors of work progress and or status.

Complies with Internal Policies and Legal Requirements

  • by following existing and new internal policies;
  • by studying existing and new compliance regulations, and practices;
  • by anticipating future regulations; by enforcing adherence to requirements; by reporting, documenting, and filing reports, as necessary;
  • and by advising Management as necessary.

  • Manages Time and Resources
  • by using time efficiently, and prioritizing and focusing work duties;
  • by using resources provided
  • and by the Company (i.e. monies, information tools, materials) in an effective and efficient manner.

Manages Tasks

  • by taking the appropriate actions to ensure that tasks are accomplished accurately
  • and by the designated deadline.

Essential Job Requirements:

Requirements and Working Environment

Working Conditions

  • The noise level in the work environment is usually moderate (i.e., working in a business office
  • with computers, printers, and telephones).
  • The Staff Member must be able to travel on business or work beyond normal business hours as
  • necessary.

Minimum Qualifications Needed:

Language Skills

  • Ability to read, analyze, and interpret general business periodicals, professional journals, and/or government regulations in English.
  • Ability to write reports, business correspondence, and procedure manuals in English.
  • Ability to effectively present information and respond to questions from groups of managers,
  • Staff, clients, customers, and the general public in English.

Other Skills

Must be able to use a computer and such applications like Microsoft Windows, Word, and Excel.


Bachelor's degree from four-year College or university; or one to two years related experience

and/or training; or equivalent combination of education and experience.


  • 15 Paid Company Holidays
  • Paid Time Off & Various Paid Leaves (i.e. Jury Duty, Bereavement, etc.)
  • Flexible Working Time Benefits (i.e. Flextime, Telecommuting, and Compressed Workweek)
  • 401K (Traditional & Roth) plus Company Match
  • Rich Health Insurance (i.e. Medical, Dental, and Vision Insurance including Wellness Incentive Program)
  • Company-paid Group Term Life Insurance, AD&D & Disability
  • Flexible Savings (Medical and Dependent)
  • Rewards & Recognition Programs (i.e. Employee Service Awards, Achievement Awards, etc.)
  • Employee Celebratory Events (i.e. baby shower, wedding shower, etc. )
  • Company Sponsored Employee Engagement Activities/Events (i.e. BBQ, Holiday Party, Quarterly Luncheon, etc.)

Thank You

Your application was submitted successfully.

  • Location
    Rye Brook, New York
  • Employment Type
  • Minimum Experience